Frequently Asked Questions

If you do not already have a Travolounge account, visit the site and select Sign Up.

You can register with your email address, Facebook, Google, or mobile number. Registration and account creation on Travolounge are free.

After registering, you must Complete Verification prior to making a reservation.

Carbon monoxide (CO) and smoke detectors save lives. We are therefore on a mission to install as many detectors as possible in as many homes as feasible. We advise hosts to install smoke and carbon monoxide detectors, test them frequently, and maintain an accurate listing description.

Through our Home Safety page, eligible hosts with a current listing can receive a free, self-contained, battery-powered combination smoke and carbon monoxide detector (Home Safety Terms and Conditions apply). Please consult your local legislation regarding placement requirements for detectors in your location.

While we encourage hosts to install smoke and carbon monoxide detectors in their space, we do not currently demand proof of installation.

On the listing page, there is information on whether or not a home has the expected safety features, such as smoke and carbon monoxide alarms.

Being a host of a lodging facility has various responsibilities. Here are some resources to assist you in your journey.

Interact judiciously

Always use Travolounge to pay and communicate. Utilize Travolounge's messaging system to familiarise yourself with your guests and discuss their expectations for the trip or your space.

Examine the profiles and evaluations of your prospective guests, as well as their phone numbers, social media profiles, and references. If prospective guests lack profile verifications, you might request that they fulfill them.

If you get a bad feeling about a reservation, you should not accept it.

Complete your House Rules and Manual

Completing your House Rules and House Manual informs your guests of what to anticipate. Include any information you'd like visitors to know before booking, such as if (or where) smoking is permitted, whether some sections are off-limits, your wifi password, and whether guests are required to remove their shoes before entering.

You can post your Home for free if a calamity strikes your area and you'd like to assist those in need of emergency accommodation by providing lodging.

Set restrictions for your listing

You can ask customers to complete specific verifications, such as Verified ID, before booking.

Including a security deposit in your listing can also safeguard you in the event of an accident, such as a wine spill on the carpet.

Read Travolounge's articles on Responsible Hosting

We advise hosts to consider their duties carefully. Hosting provides numerous experiences but requires a certain level of dedication. We've prepared articles on ethical hosting to assist you to discover what it takes to be a host in your region.

Remember that in the event of an emergency or if your safety is threatened, you should contact the local police or emergency services immediately.

The Travolounge Host Guarantee protects a host from damages to insured property up to $1,000,000 in the unlikely event that visitor damages exceed the security deposit or if there is no security deposit in place.

Cash and securities, precious artwork, jewellery, pets, and personal liability are not covered by the Host Guarantee Programme. We suggest that hosts protect or remove valuables before to renting out their property. The programme also does not cover property loss or damage caused by normal wear and tear.

The Host Guarantee Programme is not insurance and does not replace house or renter's insurance. Verify that you have read and comprehended the terms of your insurance policy, including what it does and does not cover. Not all insurance policies will cover property damage or loss caused by a renter. The submission of a host guarantee request does not exempt a guest from financial liability for the alleged losses if Travolounge judges that the guest was at fault.

The cancellation rules that visitors can book with on Travolounge are determined by the hosts. The terms differ depending on the location and the amount of time until check-in.

Cancellation information can be found near the bottom of the listing page for the location you want to reserve. You will also be able to study the cancellation policy once more before booking. After you book, the details will be available in your your confirmation email and on your Bookings page.

Hosts can pick from a number of specified cancellation policies, which we implement in order to safeguard both hosts and guests. Flexible, Moderate, and Strict policies are all available.

When making a reservation with Travolounge, all pricing details are provided. There are a few scenarios in which you may owe additional funds after payment.

Recognize when to pay more

You may owe more funds if:

The security deposit is claimed by the host.

Taxes must be paid upon check-in; this must be stated clearly in the listing prior to booking.

You have reserved a sort of location, typically a hotel, that charges extra costs. Before booking, these fees must be specified on the listing page and in the pricing breakdown.

If a host asks you for more money than what you've paid on the site and the additional charge was not disclosed in the listing, the price breakdown, or the chat thread, you can challenge the charges in the Resolution Centre. Never pay these costs directly to the host.

How to pay the following reservation?

Check the listing or price breakdown for additional information. These will be available for review prior to booking.

If you need to pay the host more money, use the site's Resolution Center. You should maintain all payment transactions on Travolounge, as Travolounge cannot assist you with off-site or cash transactions.

The difference between host-required security deposits and other security deposits is that no authorization hold is placed. Guests will only be charged if the host wants compensation for property damage and the guest agrees to pay, or if the host demands the return of the security deposit and Travolounge approves the request.

When a host requests the return of their security deposit, the request will be processed in accordance with the Host Guarantee Terms and Conditions. The Travolounge Host Guarantee may safeguard the host if their home or goods are damaged by a guest or a guest's service animal. It does not cover losses due to theft of cash and securities, non-physical damage, or normal wear and tear. It also does not protect guests or others from bodily harm or property damage (those may be covered by Host Protection Insurance).

What to anticipate if a host requests the return of the security deposit

If a host who required a security deposit claims that their property was harmed during a guest's visit, the following steps must be taken:

1. Within fourteen days of the date of your departure, the host will contact you via our confidential Resolution Centre. They will detail the damage, offer evidence of missing or damaged products, and request payment. Depending on the extent of the damage, the host may or may not want the same amount as the security deposit.
2. The guest has 72 hours to comply with the request of the host. If the visitor agrees to pay the required amount, we will process and transfer the payment to the host within five to seven business days. The guest may accept to pay the full amount, select a different amount, or deny the offer. A note to the host might be included by the guest.
3. If the guest refuses to pay the requested sum, the host has the option to involve Travolounge. The Travolounge support specialist will communicate with the guest and handle the issue in accordance with the Host Guarantee Terms and Conditions. If the request is authorized according to these rules, Travolounge will send the guest a payment request, not the host.

When searching for a space on Travolounge, you can narrow down your selections by utilizing filters and reading space descriptions to determine if they are suitable for your vacation.

To look for accommodation:

1.    Enter your location, activity, and number of guests on Travolounge.com.

2.    Click the Search button.

3.    Use the available filters (such as price range) to narrow down your search results. To view all filter options, click More Filters.

You may either scroll through the listings or use the map to find listings in the desired location.

To access a listing, click on it. To understand more, please read the description, check the available amenities, research the House Rules, and peruse the reviews made by previous guests.

If you have any questions, please send a message to the host. Alternately, if you're ready to book, submit a booking request for the listing (or use Instant Book if the host has it turned on).

You may also bookmark your favorite locations in Save for future reference or to share with others.

It's no surprise that travelers prefer well-equipped rentals, especially if they're staying for a lengthy period of time. According to multiple feedbacks, amenities are one of the most important components contributing to a positive guest experience. The general norm is to supply all creature comforts with a few more. But there's more to it if you want to provide a genuinely unforgettable visit. Here's a rundown of what your guests anticipate from you;

1. Standard amenities and supplies

Each space in your home should be outfitted to serve its purpose. Your living area, for example, should provide a soothing environment with a comfortable couch, coffee table, TV, and so on. The bedroom should be designed to ensure a good night's sleep – don't compromise on a good mattress, bed linen, and thick drapes or shades.

2. Additional features

Adding a "wow" element is essential for generating more positive feedback. To create a more hotel-like experience, go the additional mile by providing free access to streaming services like Netflix, leaving a welcome present, or providing luxury amenities and bathrobes with slippers.

3. Effective and timely communication

It is essential to be able to respond to visitor requests on time.

4. Outstanding cleanliness

Your property's condition can make or break your guests' experience. The COVID-19 pandemic has increased the bar for cleaning, and simply dusting and brushing the floors will no longer suffice. Follow increased cleaning practises and include safety items like masks and hand sanitizers on your checklist.